Privacy Policy for Obsidian Finish
Introduction
Obsidian Finish ("we", "our", or "us") is dedicated to providing premium automotive detailing services. We understand the importance of your privacy and are committed to protecting the personal data you share with us when you visit our website for showcasing our services and booking appointments. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Data Controller
Obsidian Finish, located at 11 Tai Seng Link, Level 7, Paya Lebang, Singapore, Singapore, 534018, is the data controller responsible for your personal data.
Information We Collect
We may collect various types of personal data from you when you interact with our online platform, providing information for showcasing premium car detailing services and facilitating bookings. This information includes:
- Identity Data: This includes your first name, last name, title, and any other identifiers you provide.
- Contact Data: This includes your billing address, delivery address, email address, and telephone numbers. While we do not process electronic communication details for privacy policy explanations, we collect them for service delivery and communication related to bookings.
- Transaction Data: Details about services you have purchased from us.
- Technical Data: This includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Usage Data: Information about how you use our website and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
How We Collect Your Data
We use different methods to collect data from and about you, including through:
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Direct interactions: You may provide us with your Identity, Contact, and Transaction Data by filling in forms or by communicating with us by post or phone. This includes personal data you provide when you:
- Enquire about or apply for our services;
- Book an appointment for our services;
- Request marketing to be sent to you;
- Give us feedback.
- Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please refer to our Cookie Policy for more details.
How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To provide and manage our services, including premium paint correction, ceramic coating application, interior deep cleaning, headlight restoration, odour removal, engine bay detailing, wheel and tyre detailing, and paint protection film (PPF) application.
- To process and fulfill your bookings and service requests.
- To communicate with you regarding your bookings, services, and inquiries.
- To improve our website, products, and services, offering you a better user experience.
- To send you marketing communications about our services that we believe may be of interest to you, where you have consented to receive such communications.
- To comply with legal and regulatory obligations.
Disclosure of Your Personal Data
We may share your personal data with the parties set out below for the purposes described in this Privacy Policy:
- Service Providers: We may share your data with third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, hosting providers, analytics providers). These service providers are contractually bound to keep your data confidential and secure.
- Legal Compliance: We may disclose your data where required by law, court order, or governmental regulation, or when we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
International Transfers
Your personal data may be stored and processed in any country where we have facilities or engage service providers. By using our services, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than those in your country. We will ensure that any such transfers comply with appropriate safeguards as required by law.
Data Security
We have implemented appropriate technical and organisational security measures to protect your personal data from accidental loss, unauthorised access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of these rights, please contact us using the physical address provided below.
Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and encourage you to review it periodically.
Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
Obsidian Finish
11 Tai Seng Link, Level 7,
Paya Lebang,
Singapore, Singapore, 534018
Singapore